Shipping policy

Quintana Gourmet — INTERDEHESA S.L.

Last updated: 10 November 2026

At Quintana Gourmet, we take care of every detail to ensure that our gourmet selections arrive at your table in the best possible condition.

Our store offers carefully selected products from different origins, so preparation, shipping and delivery conditions may vary depending on the selection, supplier and destination.

Below you will find all the information about our shipping arrangements.

1. Order Preparation

Once payment has been confirmed, we begin processing your order.

We currently work with two preparation and dispatch arrangements:

Selection No. 01 · 100% Grossal Extra Virgin Olive Oil

Extra virgin olive oil orders are managed by Quintana Gourmet from Moncada, Valencia.

Certain products may require additional preparation, particularly gift boxes, orders containing multiple units and personalised proposals.

Selection No. 02 · Quintana's Pantry

Products from this selection are prepared and dispatched directly by our partner supplier, Sal Ancestral, through Shopify Collective.

Preparation times depend on the supplier and the product purchased.

Orders placed during weekends or public holidays may begin processing on the next working day, depending on the relevant operating schedule.

If an issue arises that may significantly affect preparation or delivery, we will contact you.

2. Shipping Destinations

Quintana Gourmet offers shipping to mainland Spain and selected European destinations, depending on the product and service availability.

Destinations we may serve, subject to availability at checkout, include:

• Mainland Spain.

• Mainland Portugal.

• France.

• Belgium.

• The Netherlands.

• Germany.

• Italy.

Shipping availability may vary between our selections.

Deliveries to the Balearic Islands, Canary Islands, Ceuta, Melilla and other destinations not included in our store's active shipping zones are not covered by our standard shipping conditions.

To enquire about shipping to another destination, please email info@quintanagourmet.com.

Final shipping availability will be confirmed during checkout.

3. Shipping Costs

Free shipping conditions are established independently for each selection.

Selection No. 01 · 100% Grossal Extra Virgin Olive Oil

• Free shipping to mainland Spain and mainland Portugal on purchases of €59 or more from this selection.

• For orders below €59, the applicable shipping charges will be displayed before completing the purchase.

• For other available destinations, the relevant shipping rates will apply.

Selection No. 02 · Quintana's Pantry

• Free shipping to mainland Spain on purchases of €39.99 or more from this selection.

• For orders below €39.99, the applicable shipping charges will apply.

• For other available destinations, shipping rates will depend on the product, supplier and delivery service.

Combined Orders

Free shipping thresholds cannot be combined across selections.

For example, an order containing both extra virgin olive oil and products from Quintana's Pantry may be subject to different shipping conditions for each group of products.

Final shipping charges will be calculated and displayed during checkout, before the order is confirmed.

4. Delivery Times

Estimated delivery times vary depending on the selection and destination.

Selection No. 01 · 100% Grossal Extra Virgin Olive Oil

For mainland Spain, the estimated delivery time is 4–6 working days from order confirmation under normal conditions.

For other destinations, delivery times will depend on the available shipping service.

Selection No. 02 · Quintana's Pantry

Preparation and delivery times depend on the product, supplier and destination.

Where available, delivery estimates will be communicated during checkout or through the relevant notifications.

General Considerations

The stated delivery times are estimates and may be affected by public holidays, logistical issues, weather conditions or other exceptional circumstances.

Where applicable, the maximum delivery periods established by consumer legislation will be respected, unless a different period has been expressly agreed.

If we anticipate a significant delay, we will inform you as soon as possible.

5. Combined Orders and Separate Deliveries

Where an order includes products from different selections, it may be prepared and delivered in multiple shipments.

For example:

• Extra virgin olive oil products may be dispatched from Moncada, Valencia.

• Products from Quintana's Pantry may be shipped directly from our partner supplier's facilities.

As a result, products from the same order may arrive on different dates and through different carriers.

Each shipment may have its own tracking information.

Multiple shipments do not affect the consumer's statutory rights.

6. Order Tracking

Once you have placed an order, you will receive an order confirmation email containing the details of your purchase.

When your order is dispatched, you will receive a shipping notification and, where available, a tracking number or link.

Tracking information may take a few hours to update.

If your order contains products from different selections, you may receive multiple shipping notifications.

You can also view your orders through your Quintana Gourmet customer account.

7. Delivery and Product Storage

Our products are prepared and packaged with care to help protect them during transport.

Upon receiving your order, we recommend checking the condition of the packaging and following the storage instructions provided with each product.

For food products, it is particularly important to follow the storage conditions stated on their labels.

If you notice damage to the packaging or product, we recommend contacting us as soon as possible to help us resolve the issue.

This recommendation does not limit the consumer's statutory rights.

8. Delivery Address

Customers must provide a complete and accurate delivery address.

If you notice an error after placing your order, please email info@quintanagourmet.com as soon as possible, quoting your order number.

We will endeavour to arrange the change before dispatch, although we cannot guarantee amendments once the order has been handed over to the carrier or its preparation has begun with the supplier.

Where an address is incomplete or incorrect, we will contact you when necessary to try to resolve the issue.

Any additional costs that may legally be charged to the customer will be communicated before they are applied.

9. Damaged, Lost or Problematic Orders

If your order arrives damaged, contains an incorrect product, has another issue or has not arrived within the expected delivery period, please contact us.

Email info@quintanagourmet.com, providing:

• Your order number.

• A description of the issue.

• The date of receipt, where applicable.

• Photographs of the product and packaging, if possible.

We will review each case and provide the appropriate solution in accordance with applicable legislation.

Where an order has been shipped directly by a partner supplier, Quintana Gourmet will coordinate the resolution of the issue with that supplier.

Quintana Gourmet will remain the point of contact for orders placed through our online store.

These recommendations do not constitute additional requirements for exercising your statutory rights.

10. Order Changes and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible at info@quintanagourmet.com.

You may also request cancellation of products that have not yet been dispatched through your customer account, using the relevant option where available.

Our team will review the request and confirm whether preparation or dispatch can be stopped.

Certain orders may be automatically forwarded to our partner suppliers, so we recommend communicating any changes as soon as possible.

Once an order has been dispatched, certain changes may no longer be possible.

Cancellations, returns and refunds will be handled in accordance with our Returns and Refunds Policy and the consumer's statutory rights.

Preparation or dispatch of an order does not, in itself, result in the loss of the statutory right of withdrawal where applicable.

11. Business Orders, Celebrations and Large Quantities

Quintana Gourmet also offers personalised proposals for businesses, celebrations and larger orders.

These requests may include personalised extra virgin olive oil bottles, gourmet gift boxes and selected Iberian products, subject to availability.

To request information or a quotation:

• Corporate gifts and business orders: use the form on our "Corporate Gifts" page.

• Weddings, christenings, First Communions and celebrations: complete the form on our "Celebration Favours" page.

Preparation, transport, delivery and pricing conditions will be confirmed individually depending on the products, quantities, personalisation requirements and destination.

Our Selection No. 03 · Iberian Specialities is currently available by enquiry and quotation for businesses, hospitality establishments and celebrations, and is not available for direct purchase through our online store.

12. Contact

If you have any questions about your delivery, we will be delighted to help.

Quintana Gourmet — INTERDEHESA S.L.

Spanish Tax Identification Number (CIF): B56570070

Contact Address:

Plaza Creu de Quintana 10, 1st Floor, Door 1
46113 Moncada, Valencia, Spain.

Email: info@quintanagourmet.com

Telephone: +34 617 724 507

Website: https://quintanagourmet.com

Quintana Gourmet · From the source. To your table.