Terms of service
Quintana Gourmet — INTERDEHESA S.L.
Last updated: 11 November 2026
1. Identification of the Website Owner
The website https://quintanagourmet.com, operated under the trading name Quintana Gourmet, is owned by:
INTERDEHESA S.L.
Spanish Tax Identification Number (CIF): B56570070
Registered Address: Plaza Creu de Quintana 10, 1st Floor, Door 1, 46113 Moncada, Valencia, Spain.
Email: info@quintanagourmet.com
Website: https://quintanagourmet.com
Hereinafter referred to as "Quintana Gourmet", "the store" or "we".
2. Purpose and Scope
These terms and conditions govern access to and use of the website, as well as the purchase of products through the Quintana Gourmet online store.
Our business consists of selecting and selling gourmet food products, including extra virgin olive oil (EVOO), natural salts, snacks and other gourmet specialities from our "Quintana's Pantry" collection, Iberian products, gift sets and tasting packs, personalised proposals and gift cards.
Our store may also offer products within the "Sale" section, special promotions and items at reduced prices, subject to the applicable commercial terms and legislation.
Placing an order implies acceptance of the terms and conditions of sale provided to the customer before completing the purchase.
These terms apply without prejudice to the inalienable rights granted to consumers under applicable legislation.
Requests for quotations for businesses, hospitality establishments and celebrations may be subject to specific commercial terms, which will be communicated before the contract is concluded.
3. Access to and Use of the Website
Access to the website is free of charge, without prejudice to any internet connection costs incurred by the user.
Users agree to use the website lawfully, responsibly and with respect for the rights of third parties.
Using the website for fraudulent activities, introducing malicious software, impersonating others or carrying out actions that may compromise its security or operation is prohibited.
To make a purchase, customers must provide accurate, up-to-date and sufficient information to process their order and arrange delivery.
Creating a customer account is not mandatory for ordinary purchases, unless expressly required for a particular feature.
Customer accounts may be used to view orders, access purchase information and submit return or cancellation requests where these options are available.
4. Products and Characteristics
Quintana Gourmet sells a selection of products made by specialist suppliers.
The selection and sale of these products do not necessarily mean that INTERDEHESA S.L. is their manufacturer or producer.
Our gourmet offerings are currently organised into the following selections:
Selection No. 01 · 100% Grossal Extra Virgin Olive Oil
Single-variety Grossal extra virgin olive oil, produced in Moixent, Valencia, and selected and sold by Quintana Gourmet.
It is available in different sizes, gift boxes and gifting options, as well as certain personalised formats.
Selection No. 02 · Quintana's Pantry
A selection of natural salts, snacks and other gourmet specialities produced by our partner suppliers.
Certain products in this selection are sold through Shopify Collective and are prepared and dispatched directly by their supplier.
Selection No. 03 · Iberian Specialities
A selection of Iberian hams, shoulders, cured sausages and other specialities sourced from specialist suppliers.
These products are currently available by enquiry and quotation for businesses, hospitality establishments and celebrations and are not available for direct purchase through our online store.
Product Information
Product pages include relevant information about product names, characteristics, formats, contents, quantities and prices.
Where applicable, mandatory food information will be provided, including ingredients, allergens, storage conditions and other details required by applicable legislation.
Artisanal or naturally sourced products may display slight variations in colour, shape, texture or weight within the expressly stated tolerances.
Photographs are for illustrative purposes and are intended to represent the products offered as accurately as possible. In the event of any discrepancy, the contractual product characteristics communicated to the customer will prevail.
5. Prices and Taxes
All consumer prices are expressed in euros (€) and include applicable VAT.
Shipping costs, where applicable, will be displayed separately before the purchase is confirmed.
Quintana Gourmet may update its product prices, promotions and commercial terms. Any changes will not affect orders that have already been placed.
If an obvious pricing error is identified, the customer will be informed and an appropriate solution will be offered in accordance with applicable legislation, without imposing additional charges that have not been accepted.
For business orders or personalised quotations, prices, taxes and other conditions will be communicated in the relevant offer.
6. Purchasing Process
To place an order, customers must:
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Select the desired products and add them to the shopping basket.
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Review the products and quantities.
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Provide the information required for purchase and delivery.
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Select the available shipping and payment options.
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Review the order summary, including taxes and additional charges.
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Confirm the purchase using the relevant button, which will clearly identify the obligation to pay.
Before completing the order, the total amount, including applicable taxes and additional charges, will be displayed.
Customers may review and correct the information entered before confirming the purchase.
Once the process has been completed, they will receive an electronic confirmation containing their order details.
The contract may be concluded in Spanish or in any other languages actually offered during the purchasing process.
7. Availability and Products Ordered on Request
All products are subject to availability.
Certain items may be offered on an order-on-request basis, without this implying their immediate availability at our premises.
In these cases, Quintana Gourmet will arrange their supply with the relevant suppliers.
Products sold through Shopify Collective may be subject to the availability and preparation times of the partner supplier.
If a product cannot be supplied, the customer will be informed and the legally appropriate solutions will be offered, including a refund where applicable.
A product will not be replaced with a different item without the customer's consent.
8. Payment Methods
Customers may pay for their orders using the payment methods enabled in the store at the time of purchase.
Electronic payments are processed through specialist providers integrated with Shopify.
Quintana Gourmet does not directly store the full bank card details used in transactions.
The availability of each payment method may vary depending on the destination, order value or conditions of the relevant provider.
9. Shipping and Delivery
Quintana Gourmet delivers to the territories enabled during checkout.
Shipping conditions vary depending on the selection, product, supplier and destination.
Selection No. 01 · 100% Grossal Extra Virgin Olive Oil
For orders from this selection:
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Free shipping to mainland Spain and mainland Portugal on purchases of €59 or more.
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For orders below €59, the applicable shipping charges will be displayed before the purchase is confirmed.
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The estimated delivery time for mainland Spain is 4–6 working days from order confirmation under normal conditions.
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For other available destinations, shipping costs and delivery times will depend on the relevant transport service.
Selection No. 02 · Quintana's Pantry
For orders from this selection:
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Free shipping to mainland Spain on purchases of €39.99 or more.
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For orders below €39.99, the applicable shipping charges will apply.
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Preparation and delivery times will depend on the product, supplier and destination.
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For other available destinations, shipping rates will be determined during checkout.
Combined Orders
Where an order includes products from different selections, free shipping conditions will be calculated independently for each selection.
Free shipping thresholds cannot be combined across selections.
Products from the same order may be shipped from different logistics centres and arrive on different dates.
Final shipping costs will be displayed before the purchase is confirmed.
International Destinations
Shipping to selected European countries will be available depending on the product and the enabled delivery zones.
Final availability, costs and applicable conditions will be communicated during checkout.
Risk During Transport
Except where otherwise provided by law, the risk of loss or damage to products passes to the consumer when the consumer, or a third party designated by them other than the carrier, takes physical possession of the goods.
In the event of delay or failure to fulfil the contract, customers retain the rights granted to them under applicable legislation.
For further information, please consult our Shipping Policy.
10. Right of Withdrawal
As a general rule, consumers have 14 calendar days from receipt of the products to withdraw from a distance purchase without giving a reason, subject to the exceptions provided by law.
Where products from the same order are delivered separately, the withdrawal period will begin in accordance with the applicable legal provisions.
To exercise this right, consumers must communicate their clear decision to withdraw before the statutory period expires.
They may do so by emailing:
They may also submit a request through their customer account, where this option is available.
Customers may use the model withdrawal form included in our Returns and Refunds Policy, although its use is not mandatory.
Where the right of withdrawal applies, refunds will be issued in accordance with applicable legislation, using the same payment method as the original purchase unless expressly agreed otherwise.
Consumers must return the products within the applicable statutory period.
The direct cost of returning products will be borne by the consumer where they have been informed of this obligation in advance, unless Quintana Gourmet is legally responsible for these costs.
11. Exceptions to the Right of Withdrawal
Under applicable legislation, the right of withdrawal may not apply, among other circumstances, to:
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Products made to the consumer's specifications or clearly personalised.
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Products liable to deteriorate or expire rapidly.
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Sealed products that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.
These exceptions will apply only where the relevant legal requirements are met.
The fact that a product is a food item does not automatically exclude the right of withdrawal.
Opening the outer packaging of a gift box or pack does not necessarily result in the loss of this right for all the products it contains.
These exceptions do not limit consumer rights in the case of defective, incorrect or non-conforming products.
The specific conditions are detailed in our Returns and Refunds Policy.
12. Damaged, Incorrect or Non-Conforming Products
If a customer receives a damaged or incorrect product, or a product that does not conform to the contract, they may report the issue by emailing:
We recommend providing the order number and a description of the issue.
Photographs may help speed up the process, although they are not a requirement that limits the consumer's statutory rights.
Quintana Gourmet will handle issues in accordance with consumer protection legislation and provide the remedies required by law.
Where goods do not conform to the contract, consumers will be entitled to the remedies provided by law, which may include repair, replacement, a price reduction or termination of the contract, as applicable.
Remedies for bringing goods into conformity will be provided free of charge to consumers under the conditions established by applicable legislation.
13. Packs and Personalised Products
Quintana Gourmet may sell packs combining different gourmet food products and offer certain personalisation options.
The characteristics, contents, format and price of each pack will be displayed on its product page.
Personalised proposals may include names, dates, messages, graphic elements or logos provided by the customer.
Personalisation will complement the Quintana Gourmet brand identity, which will remain visible on the relevant products.
For products clearly personalised to the customer's specifications, the legal exception to the right of withdrawal may apply.
Simply choosing between standard variants or combinations does not necessarily mean that a product is considered personalised for legal purposes.
Specific conditions relating to preparation, quantities, pricing and delivery will be communicated before the personalised order is confirmed.
14. Gift Cards
Quintana Gourmet may offer electronic gift cards in different denominations, including €25, €50, €75 and €100.
Gift cards may be used as a payment method in the online store, subject to their available balance and the conditions communicated at the time of purchase.
Quintana Gourmet gift cards do not have an expiry date, in accordance with the applicable terms of issue.
Any remaining balance may be used for subsequent purchases until fully redeemed.
Gift cards cannot be exchanged for cash, except where required by applicable legislation.
Withdrawal, cancellation and refund rights will be determined according to the nature of the gift card and applicable legislation.
15. Promotions, Discounts and Sales
Quintana Gourmet may offer discounts, promotions, sale campaigns and special offers.
Each promotion will be subject to the conditions communicated when it is published, including its validity period, purchase requirements, eligible products and any restrictions on combining offers.
When active, the BIENVENIDO10 welcome promotion offers a 10% discount on the first order that meets its conditions, including a minimum purchase value of €49.
Promotions will not be applied retrospectively to previous orders unless expressly stated otherwise.
Discounts applicable to specific packs or products may be subject to particular conditions.
Sale Items
Products included in sale campaigns may be offered at reduced prices for limited periods or while stocks last.
Where a price reduction is advertised, the previous price will be displayed in accordance with applicable legislation, using the lowest price applied during the preceding 30 days as the reference, subject to any legal exceptions.
Sale items retain the same statutory withdrawal, return and guarantee rights as other products in our store.
16. Intellectual and Industrial Property
The original content of this website, including text, photographs, videos, designs, graphic elements and distinctive signs, is protected by applicable intellectual and industrial property legislation.
Rights relating to third-party content, trademarks and materials belong to their respective owners.
Browsing the website does not grant authorisation to reproduce, distribute, modify or commercially exploit its content beyond uses permitted by law.
The use of the trading name Quintana Gourmet in these terms does not, in itself, constitute a declaration regarding its registration status as a trademark.
17. Third-Party Links and Services
The website may contain links to external websites or integrate services provided by third parties, such as payment providers and technological tools.
Quintana Gourmet does not control the content of independent external websites and is not responsible for such content under the terms established by applicable legislation.
The use of external services may be subject to their own terms and conditions and privacy policies.
18. Relationship with Shopify and Partner Suppliers
The Quintana Gourmet online store uses the Shopify technology platform to manage its e-commerce infrastructure.
Certain products are also sold through Shopify Collective, which enables collaboration with specialist suppliers.
Some suppliers may prepare and dispatch products purchased by customers directly.
However, purchases made through quintanagourmet.com are contracted with INTERDEHESA S.L., which acts as the seller to the customer.
Shopify and partner suppliers provide technological, commercial or logistical services, as applicable, without replacing Quintana Gourmet's legal obligations as the seller.
Quintana Gourmet will be the point of contact for enquiries, issues, returns and complaints relating to orders placed through our store.
19. Personal Data Protection
Personal data provided while browsing, registering, purchasing or communicating with Quintana Gourmet will be processed in accordance with applicable data protection legislation.
Users can consult the purposes, legal bases, recipients and rights applicable to them in our Privacy Policy.
The use of cookies, pixels and similar technologies is explained in our Cookie Policy.
Consent preferences can be changed through the "Cookie Settings" link available in the website footer.
20. Marketing Communications
Quintana Gourmet may send communications relating to orders, payments, deliveries, returns and other activities necessary for the contractual relationship.
Marketing communications, such as news, promotions or newsletters, will be sent in accordance with applicable legislation and the recipient's preferences.
Users may withdraw their consent or unsubscribe from marketing communications using the mechanisms provided, without affecting communications necessary to manage their orders.
21. Liability
Quintana Gourmet will endeavour to keep the website available, secure and up to date.
However, technical interruptions, maintenance activities or issues beyond our control may occur.
Nothing in these terms excludes or limits the liability legally attributable to INTERDEHESA S.L. or the inalienable rights of consumers.
The involvement of partner suppliers in preparing or transporting products does not exclude Quintana Gourmet's legal obligations towards customers.
22. Customer Service and Complaints
For enquiries, order-related issues, information requests or complaints, customers may contact:
Quintana Gourmet — INTERDEHESA S.L.
Email: info@quintanagourmet.com
Address: Plaza Creu de Quintana 10, 1st Floor, Door 1, 46113 Moncada, Valencia, Spain.
Telephone: +34 617 724 507
Complaints will be handled in accordance with applicable legislation.
23. Applicable Law and Jurisdiction
These terms and conditions are governed by Spanish law, without prejudice to any mandatory consumer protection provisions that may apply.
In the event of a dispute, jurisdiction will lie with the courts and tribunals determined by applicable legislation, respecting the legally established jurisdictional rights of consumers.
24. Changes to These Terms
Quintana Gourmet may amend these terms and conditions to reflect legal, technical or commercial changes.
Updated versions will be published on the website.
Changes will not retrospectively alter the conditions of orders already placed, except where legally required.
25. Contact
For any enquiries relating to these General Terms and Conditions:
INTERDEHESA S.L. — Quintana Gourmet
Spanish Tax Identification Number (CIF): B56570070
Address: Plaza Creu de Quintana 10, 1st Floor, Door 1, 46113 Moncada, Valencia, Spain.
Email: info@quintanagourmet.com
Telephone: +34 617 724 507
Website: https://quintanagourmet.com
QUINTANA GOURMET
From the source. To your table.